As your platform scales, customer issues scale with it.
Growing applications and digital platforms generate increasing volumes of customer support requests. Scaling support internally is expensive, difficult to manage, and often results in slower responses and declining user satisfaction. Businesses need a reliable, 24/7 support model that protects the customer experience without overloading internal teams.
Dedicated End User Support
Scalable, White-Labelled Technical Support for Customer-Facing Platforms
We provide white-labelled or co-branded 24/7 technical support for client-facing applications and digital services. Our teams act as an extension of your brand — delivering fast, knowledgeable, and consistent support that keeps customers confident while your product scales.
At Auxaura, we’ve built our business on being easy to do business with. We understand that no two organisations have the same needs, which is why we offer multiple engagement models designed to flex with your requirements.
Support Capabilities
Multi-Channel Technical Support
Email, live chat, and customer portals to meet users where they are.
Application & Software Troubleshooting
Rapid diagnosis and resolution of application, software, and platform issues.
Network & Connectivity Assistance
Support for access issues, connectivity problems, and performance-related queries.
Social Media Issue Triage & Escalation
Monitoring, triage, and escalation of technical issues raised via social platforms.
Performance Monitoring & Incident Reporting
Proactive monitoring, incident tracking, and clear reporting aligned to SLAs.
User Account & Access Management
Account setup, password resets, authentication issues, and access control support.
Tiered Escalation Paths
Structured escalation aligned to service-level agreements and internal engineering teams.
QA Testing & User Acceptance Support (Where Applicable)
Pre-release testing and user acceptance support to reduce post-deployment issues.
Case Study
High-Touch Technical Support for a Fast-Growing UK Pet Care Platform
Since 2019, Auxaura has provided Biscuit Pet Care with a scalable, South Africa-based customer operations team delivering premium technical support to users across the UK. We manage the full support lifecycle—including app troubleshooting, complex account issues, billing assistance, cybersecurity monitoring, product insight reporting, GDPR-aligned data handling, and dedicated support for premium subscribers. Our team processes over 1,700+ tickets per month, consistently delivering rapid response times, high user satisfaction, and reliable operational continuity as Biscuit continues to scale nationwide.
Key Results
- 60% reduction in response time
- 9% uptime across support systems
- Significant operational cost savings
- Scalable support enabling UK-wide growth
- Enhanced data protection aligned to GDPR