Running IT in-house is expensive, complex, and difficult to scale.
Building and maintaining a full internal IT team with every required skill set demands significant investment and constant upkeep. As your organisation grows, keeping systems secure, reliable, and aligned with business goals becomes increasingly challenging — often distracting leadership from what matters most.
Managed It Services
A Trusted, Scalable IT Partnership
We deliver a shared-service Managed IT model that operates with the depth, discipline, and strategic insight of an internal IT department — without the overhead.
Our team takes full responsibility for the day-to-day operation, security, and evolution of your technology environment, allowing your organisation to stay focused on its core mission while your IT is managed by specialists who understand your business.
What’s Included
Service Desk (1st–3rd Line Support)
Remote troubleshooting, on-site escalation, and user onboarding/offboarding.
Proactive Monitoring & Incident Prevention
Continuous monitoring of systems, networks, and endpoints to reduce downtime and improve performance.
Endpoint & Device Management (MDM)
Centralised configuration, security policies, encryption, and remote wipe for all devices.
Network & Wi-Fi Management
Design, deployment, and monitoring of LAN/WAN, firewalls, SD-WAN, and secure wireless networks.
Patch & Vulnerability Management
Automated updates, vulnerability remediation workflows, and compliance reporting.
Vendor & Third-Party Coordination
A single point of contact managing service providers, platforms, and critical technology partners.
IT Strategy & Advisory
Technology roadmapping, architecture alignment, and continuous improvement of IT operational maturity.
Virtual CTO (vCTO)
Executive-level technology leadership on a fractional basis — providing strategic direction, budgeting guidance, risk oversight, and transformation planning without the cost of a full-time CTO.
Case Study
Enhancing Global IT Experience Through Proactive Partnership & Strategic Support for Tata
Auxaura partnered with Tata Limited to deliver a customer-focused Managed IT Service spanning the UK and India, combining proactive support, strategic account management, and 24/7 user availability. Drawing on a decade-long relationship built on trust and integrity, our team deployed a shared-service model that aligned technology with business goals while enabling Tata’s executives — who frequently travel — to stay strategically engaged without operational disruption. We introduced proactive problem management, scheduled system maintenance outside business hours, and delivered a continuously improving IT environment supported by regular account reviews, risk assessments, and long-term technology planning. This approach improved system availability, enhanced user experience across geographic locations, strengthened cybersecurity resilience, and provided a strategic IT roadmap, including planning for Tata’s upcoming ERP migration, ultimately increasing confidence in IT as a driver of business performance rather than a reactive cost centre.
Have questions or need clarification? We’re here to help. Our dedicated support team is ready to provide you with the answers you need. Whether you’re curious about our services, need assistance with a product, or have any other inquiries?